Player Safety & Wellbeing
Gaming at gamejus is meant to be fun – a way to unwind after a long day, enjoy some friendly competition, and maybe win a little along the way. But we also know that for some players, gambling can become more than just entertainment. That's why responsible gaming is not just a checkbox for us – it's a core part of how gamejus operates every single day.
Strict minimum age requirement for all gamejus players in the Philippines
Minimum age for all gamejus accounts in the Philippines
Responsible gaming tools available in every player account
Support team available to assist with self-exclusion requests
Cost to activate any responsible gaming tool on your account
gamejus takes a proactive approach to player safety. Here are the six pillars of our responsible gaming program – built specifically for Filipino players.
Every gamejus account goes through a mandatory age verification process. Under Philippine law and PAGCOR regulations, gambling is strictly for adults aged 21 and above. We use KYC (Know Your Customer) checks to verify every player's identity and age before they can deposit or play. No exceptions, walang palya.
gamejus gives you full control over your spending. Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours – giving you a real cooling-off buffer before any changes kick in.
If you feel you need a break, gamejus's self-exclusion tool lets you temporarily or permanently close your account. A temporary cooling-off period can be set for 24 hours up to 6 months. Permanent self-exclusion is also available and is irreversible – your account will be closed and you will not be able to re-register.
It's easy to lose track of time when you're in the middle of a great game. gamejus sends you automatic session reminders after 30, 60, or 90 minutes of continuous play – whichever interval you choose. These pop-up reminders encourage you to take a break, stretch, and check in with yourself.
Beyond deposit limits, gamejus also lets you set loss limits – a cap on how much you can lose within a given period. Once your loss limit is reached, your gaming session ends automatically for that period. This is one of the most effective tools for keeping gambling within a healthy, affordable budget.
gamejus's support team is trained to recognize signs of problem gambling and to respond with empathy and practical help. If you reach out about a gambling concern, our team will guide you through the available tools and, where appropriate, connect you with responsible gaming resources aligned with PAGCOR guidelines.
All of these tools are available for free inside your gamejus account. Here's exactly what each one does and how to use it.
Set a maximum amount you can deposit per day, week, or month. Limits apply immediately when reduced. Increases take 24 hours to activate, giving you time to reconsider. Available in your Account Settings under "Responsible Gaming."
Define the maximum amount you're comfortable losing in a set period. When you hit your loss limit, gamejus automatically pauses your gaming for the remainder of that period. A simple but powerful guardrail for your budget.
Choose your preferred reminder interval (30, 60, or 90 minutes). When the timer runs out, a friendly on-screen notification reminds you how long you've been playing and encourages you to take a break.
Need a short break? A cooling-off period temporarily suspends your account for a period you choose – from 24 hours up to 6 months. During this time, you cannot log in, deposit, or play. The period cannot be shortened once activated.
The most powerful tool available. Permanent self-exclusion closes your gamejus account indefinitely. You will not be able to re-register using the same identity. This option is for players who feel they need a permanent solution to a gambling problem.
Enable reality check notifications to see a summary of your session – time played, total bets, and net result – at regular intervals. Seeing the numbers in black and white helps you make informed decisions about whether to continue playing.
Here's a sample view of how your deposit limit dashboard might look inside your gamejus account. These are illustrative figures only.
Limits can be lowered at any time with immediate effect. Increases require a 24-hour waiting period.
Most Filipino players enjoy gamejus as a form of entertainment – something to look forward to after work, or a way to enjoy some friendly competition on weekends. But it's worth checking in with yourself from time to time. Ask yourself these questions honestly:
If you answer "yes" to two or more of these, consider using our responsible gaming tools or contacting support.
Do you find yourself spending more money on gambling than you originally planned?
Have you ever tried to win back money you lost by gambling more (chasing losses)?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Has gambling ever caused problems with your family, friends, work, or finances?
Do you find yourself thinking about gambling even when you're doing other things?
Have you borrowed money or sold something to fund your gambling?
If you've decided you need a break – whether short or permanent – here's how to activate self-exclusion on your gamejus account. The process is straightforward and takes less than five minutes.
Go to gamejus.app and log in using your registered email and password. Make sure you're on the official site.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find the "Responsible Gaming" tab. All your limit and exclusion tools are located here.
Select either a cooling-off period (temporary) or full self-exclusion (permanent). Read the description carefully before confirming your choice.
Confirm your selection. Your account restriction takes effect immediately. You'll receive a confirmation email at your registered address. If you need help at any step, contact our support team at [email protected].
Need immediate help? If you're in crisis or need urgent support, contact our 24/7 support team directly at [email protected]. We will prioritize your request and activate restrictions on your behalf.
gamejus wants every Filipino player to have a great time on the platform. Here are some practical tips to keep your gaming experience positive and within healthy boundaries.
Decide how much you're comfortable spending before you open the app – and treat it like entertainment money, the same way you'd budget for a movie or a night out with friends in BGC or Eastwood. Once it's gone, it's gone. Never dip into money meant for rent, bills, or groceries.
Gambling outcomes are based on chance. gamejus is designed to be entertaining – think of any winnings as a bonus, not a reliable income source. If you find yourself relying on gambling to pay bills or cover expenses, that's a sign to step back and reassess.
Step away from the screen regularly. Grab a snack, take a walk around the block, or chat with family. Continuous play for long stretches can cloud your judgment and make it harder to stick to your budget. Use gamejus's session reminders to help you remember to pause.
One of the most common traps in gambling is trying to win back money you've already lost. This almost always leads to bigger losses. If you've hit your loss limit for the day, accept it and log off. Tomorrow is another day – and gamejus will still be here.
Playing when you're exhausted, emotionally upset, or under the influence of alcohol leads to poor decisions. gamejus is best enjoyed when you're relaxed and clear-headed. If you've had a rough day, maybe skip the session and come back when you're feeling better.
If you're worried about your gambling habits, talk to a family member or close friend. Sometimes just saying it out loud helps. You can also reach out to gamejus support – our team is trained to listen without judgment and to help you find the right tools or resources.
Under Philippine law and PAGCOR regulations, all online gambling is strictly restricted to persons aged 21 years and above.
⚠️ Gambling is addictive.
Know when to stop.
gamejus strictly enforces the 21+ age requirement for all players in the Philippines. This is not just a legal obligation – it's something we genuinely believe in. Young people are more vulnerable to the harms of problem gambling, and we take our responsibility to protect them seriously.
Every new gamejus account goes through a KYC (Know Your Customer) verification process that includes age verification. Players who cannot verify that they are 21 or older will not be able to deposit or play real-money games on the platform. No workarounds, no exceptions.
If you suspect that a minor is using a gamejus account – whether it's a younger sibling, a child, or anyone else under 21 – please report it to us immediately. We will investigate and take action right away, including closing the account and refunding any deposits made.
Parents and guardians: We recommend using parental control software to restrict access to gambling websites on devices used by minors. Keep your gamejus login credentials private and never share your account with anyone under 21.
Whether you want to set up limits, activate self-exclusion, or just talk to someone about your gaming habits, gamejus's support team is available around the clock. Reach out anytime – there's no judgment here, samo-samo tayong tumutulong sa isa't isa.
Our responsible gaming support team is available:
24 hours a day, 7 days a weekResponsible Gaming Priority: Any email or message that mentions self-exclusion, problem gambling, or a request to close an account is flagged as high priority in our support system. These requests are handled within 1 hour during business hours and within 4 hours at all other times.
gamejus is built for Filipino players who want great entertainment with real peace of mind. Set your limits, use our tools, and enjoy the games – knowing that gamejus has your back every step of the way.
⚠️ Gambling is addictive. Know when to stop. | 21+ only. | Play responsibly.